1. Shipping & Delivery

Processing Time: Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with your tracking number once your order is on its way.

Carrier Partners: We partner with trusted carriers like USPS, UPS, and FedEx to ensure reliable delivery.

Tracking Your Order: For real-time updates on your package’s location and delivery estimate, please use the tracking number provided.

Shipping Insurance: Shipping insurance is included on all orders. This protects against packages that are lost or damaged during transit.

Lost Packages: We must allow a waiting period of 20 business days from the date of carrier pick-up before we can officially declare a package lost and file an insurance claim.

Damaged Packages: If your package arrives damaged, you must contact us within 3 days of delivery with clear photographs of the damaged product and packaging.

Theft: Insurance does not cover packages stolen after a successful delivery is confirmed by the carrier. Drexon Labs is not liable for stolen packages.

Where We Ship: We ship to physical addresses in the 50 United States and the District of Columbia. We do not ship to U.S. territories, APO/FPO/DPO addresses or freight forwarders. Orders sent to addresses outside our service area will be canceled and refunded.

Your Local Laws: Laws on the sale, possession and shipment of research materials can change. You are responsible for confirming that the products you order are lawful where you live before placing an order. We may refuse, cancel or restrict any order based on the shipping address, and may add state-level restrictions at any time without notice.

Ownership and Risk of Loss: Ownership and risk of loss pass to you when we hand your package to the carrier.

Address Accuracy: You are responsible for giving a complete and correct shipping address. UPS and FedEx do not deliver to PO Boxes, so orders shipping with those carriers need a physical street address.

Refused or Undeliverable Packages: If a package is refused, marked undeliverable, or returned to us because of an incorrect or incomplete address, we may either reship it once the correct address is confirmed (you pay for the new shipping label), or cancel the order and refund the product total minus shipping costs.

2. Returns & Refunds

All Sales Are Final – No Returns or Exchanges

Due to the sensitive nature of our research products and the potential for tampering, all sales are final. We do not accept returns or exchanges for any reason once an order has been placed. Please review your order carefully before completing your purchase.

Delivered Packages: Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer. Drexon Labs is not responsible for packages lost or stolen after delivery.

3. Damaged or Defective Items

We stand behind the quality of our products. If an item arrives damaged or is suspected to be defective, you must notify us within 3 days of delivery. If you believe the product to be defective, we require proof with an HPLC test result from an accredited lab. Anecdotal claims will not be accepted. We will require clear photographic evidence of the issue.

4. Missing Items

If your order is missing an item, please contact us within 3 days of delivery with your order number and details of the missing product.

5. Required Documentation for Claims

All claims must include complete and verifiable documentation:

• A full unboxing video recorded from the moment the package is first opened
• Photos of the external packaging
• Photos of the package contents
• Photos of the packing slip enclosed with the order

Claims submitted without all required documentation may be denied.

6. Cancellations & Modifications

All sales are final. Orders cannot be canceled or modified once placed.

7. Chargeback Policy

Filing a chargeback without first contacting our support team to resolve an issue is a serious matter. If you initiate a chargeback:

• Your account and all associated information will be permanently banned from future purchases and may be shared with other vendors for fraud prevention.
• The chargeback will be contested with all relevant evidence.
• A $35 processing fee will be deducted from any future order or refund to cover administrative costs.

Filing a chargeback without first contacting us is a breach of our Terms & Conditions. We treat the following as fraudulent chargebacks:

• A chargeback on a package that carrier tracking shows as delivered.
• An “unrecognized charge” or “friendly fraud” claim made without contacting us first.
• A claim made after we offered a resolution that was unreasonably refused.
• Any claim that goes against this Shipping & Returns Policy.

For fraudulent chargebacks, Drexon Labs may also report the dispute to our payment processor, the card networks and fraud-prevention databases, and seek the disputed amount plus chargeback, processing and reasonable collection costs.

8. Contact Us

For any questions regarding shipping or returns, please contact us at:

[email protected]